Tenant Information

We are pleased to provide this guide for current and future tenants , to help assist that your tenancy term with our firm is as smooth as possible.

How to Pay your rent

Unless other arrangements are made , your rental is due calendar monthly in advance.

To assist you in making your rental payments easier, the following methods are accepted:

  • Internet
  • Direct debit
  • Direct deposit
  • Cheque

Rental Bond

The rental bond is paid at the commencement of any tenancy and is lodged in trust with the Department of Fair Trading. An inspection will be conducted at the end of any tenancy to ensure that property condition is acceptable and a bond refund will then be organised by way of cheque or direct deposit into your account. A condition report will also be given to you at the start of the tenancy for you to complete to ensure that you are protected against any false claim by the landlord.


Connection of telephone, gas and electricity is the responsibility of the incoming tenant.

Contact: Fast Connect - Free utility connection service for all tenants - 1300 661 464

Locks and Keys

Locks may only be changed after written permission to Richardson & Wrench. A duplicate key must also be given to your agent should this permission be granted. No service is provided after hours by our firm for the loss of any keys , however many landlords may elect to hold a second set of keys with our agency . We therefore suggest you contact our firm prior to arranging for a locksmith.


Please use the Repair request Form to notify us of any maintenance/repairs that may be needed. Only emergency repairs will be accepted by telephone to your property manager. It is important that you highlight the best access method with any request so that the repair can be carried out quickly for you.

Contacts in case of emergency

Plumbing Scott Bennett
0419 147 259
Electrician Energy Australia
131 535
Locksmith Eastern Suburbs Locksmiths
9313 4900
Preferred cleaner Cleanview Cleaning
1300 293 886
Preferred carpet cleaner Chem Dry
0414 426 993

Office Hours

Monday – Friday 8:30am to 5:30pm
Saturday 8:30am to 2:00pm

Vacating a premises

The Residential Tenancy agreement can be terminated in the following ways:

  • Fourteen (14) days written notice is to be given to your property manager should you wish to vacate the premises on the day your fixed term lease ends.
  • Once the fixed term agreement has expired Twenty One (21) days written notice must be given to your property manager prior to vacating.
  • If you need to leave the premises prior to the end of your fixed term agreement , please contact your property manager to arrange details. Essentially rent is due up until a new tenancy is put in place together with any associated lease costs (advertising , letting fees , etc )

Your property manager will also be able to assist you with recommended cleaners and carpet cleaners should you require this after moving.


Please contact our office on 8399 8222 if we can be of any assistance.